Winter Delays and a Memorial to Our Factory Merchandiser

I honestly don’t know how to write this; I have spent all week attempting to figure out what to say.

Last Monday I was informed by our factory that our merchandiser and direct point of contact with the factory passed away unexpectedly two weeks ago. She was someone who I have spent a great deal of time speaking to ever since we switched factories two years ago. She helped us realize designs for new products, sent us samples of garments extremely quickly and kept track of all our orders. She went to bat for us if something went wrong with our print shop or if I was unhappy with how a garment pattern was interpreted by their team. As their first American client and a brand that focuses on size inclusion, something that is not typical of their other clients, she handled a lot of crazy requests from us without blinking and she was dedicated to ensuring that both us and our customers were happy. We talked nearly every day, and though it was work related she was one of the kindest people I have had the pleasure interacting with daily.

She was beyond dedicated to her work and to working with us. Turkey has an 11-hour time difference from me in California, which means when she was emailing me at 2pm in the afternoon it was 1am there. You can sure bet that I extended her the same courtesy and tried my best to answer her emails at night too, even when I would rather just be sleeping.

It was also clear just how much she loved her job, and now much she loved you guys. She had been silently watching our social media since we first started working with them. She got just as excited as we did on launch days and would often email me unprompted about how she was glad people were leaving such positive comments and reviews. She read your feedback when no one ever asked her to do that or even expected it of her. She did it because she really, really cared.

Even though she was miles away and we never met in person, she was like a coworker to me and the loss of her is like losing someone on our team.

The Maya Kern team, as a whole, has been dealing with a lot lately. I personally just moved (which took far longer than we expected) and Maya and Devin are gearing up to move back to Minneapolis pretty soon. With the loss of our merchandizer, it has taken the wind out of my sails a little bit. I was trying to push through, even though I am exhausted, and carry out the photo shoot for our new products this weekend, but it has become clear that my body just can’t handle it. My arthritis has finally told me to stop moving, so unfortunately, we are going to have to reschedule the shoot for later on.

We are doing everything we can to make sure our next product drop on the 21st still happens. But as of right now, due to this sudden loss, the garments haven’t even shipped from the factory yet and I am not optimistic that they will clear customs and get checked into the fulfillment center in time for the launch. This means the drop is likely going to be pushed back to December 5th and instead of a full photo shoot, we will probably have to settle for taking quick photos of everyone at home, and likely with our phones. 

We work really hard to deliver not just garments we believe in, but also pictures of said garments on bodies that our customers can relate to, and unfortunately I just do not think that is possible this time. As always, we really appreciate your patience and understanding during what has been a very difficult time for us.

Ash

Chief Operations Officer